You can track your package using the information provided in your order confirmation email. Simply input the tracking number here and follow your package right to your door
We ask that you wait 30 days before filing a lost package claim with USPS. We can assist you with the filing of the claim after the 30 day period, simply send an email with the order number to hello@fanmdjanm.com.
Want to know when your item will ship? We process orders Monday – Friday, 9am – 12pm. If you place an order after this time, we cannot guarantee it will ship out the same day as the order was received. Need your order soon? We offer speedier delivery options for those looking to get their orders within 2 – 3 days, just select Priority or Next Day shipping at checkout.
For the United Kingdom and customers from countries like Canada, France, Germany, Australia, Netherlands, and Switzerland we offer two DDP (Delivered Duty Paid) options- UPS Worldwide Expedited and DHL Express Worldwide. With these two options the customer takes full responsibility for all risks and fees of shipping goods until they reach their destination and will need to be in contact with the specific carrier for any additional information once the package is picked up from our Headquarters. Fanm Djanm is not responsible for lost or delayed packagesÂ
ALL International customers have the following shipping options available:
UPS Expedited Duties & Taxes Included, UPS Saver Duties & Taxes Included, UPS Standard Duties & Taxes Included, or DHL Express Worldwide Duties & Taxes Included, there will be no additional charges after the purchase of your items, landed cost includes the duties and taxes and Fanm Djanm would be happy to assist you if there are any issues with finding more information on your package.Â
Fanm Djanm will not provide a refund or return in order to help our carbon footprint as a small business.
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If you live outside of the USA and US territories, you are responsible for customs/imports duties & taxes.Â
Duty and taxes are already included in the following rates: UPS Expedited Duties & Taxes Included, UPS Saver Duties & Taxes Included, UPS Standard Duties & Taxes Included, or DHL Express Worldwide Duties & Taxes Included. If you select those rates, you will not have to pay additional fees. Duties & Taxes are paid by the customer when entering destination country. If you refuse to pay these charges and your parcel is returned to sender, all shipping costs will be deducted prior to any refund being issued.
Fanm Djanm is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Please note that International orders can take up to a few weeks depending on your country’s customs policies and procedures.. Depending on your location, the carrier may not keep the tracking information updated. It is the customer’s responsibility to check with their local carrier offices to see if their items have arrived to any country outside of the United States. If an item is returned to us because it is unclaimed, the buyer assumes responsibility for return shipping costs, which will be subtracted from any refund owed.
Are you an Austin local? Just passing through? Stop by our store during regular shopping hours by selecting LOCAL PICKUP at the time of checkout. You will be notified via email when your order is ready for pick up. Items selected for Local Pickup will be held for a maximum of 2 weeks. .
You’re welcome to visit us Wednesday through Saturday from 12pm to 6pm at 2055 South Lamar Blvd Austin, TX 78704.
Founded in 2014, Fanm Djanm is a brand by strong women — for strong women — everywhere, and thus, we are bringing our headwraps to your shelves. Working closely with our team of seamstresses and fabric suppliers, we are currently working to bring our brand of sustainable, hand-made headwraps to the wholesale market.
If you are a retailer interested in carrying Fanm Djanm products, please visit our wholesale inquiry page here
Did you receive a gift? Already own it? Simply send us an email to initiate a return, be sure to include that the order was received as a gift. If you know the order number or name of the original purchaser, please include these details in your return request. Once received, we will send you an email outlining the return process. Upon receipt of the return, we will issue a gift card in the amount of the gift.Â
Start your return here
To initiate a return, send us an email stating why you are requesting a return or refund. Be sure to include your name, order number, and if returning due to receiving a defective item, a photo. All returns must be unworn, unwashed, and in original packaging. Returns must be initiated and completed within 30 days. If your return does not meet this criteria, it will not be accepted.
Customers are responsible for the cost of their return. You can choose to either ship the product yourself, using your preferred service, or request a shipping label. If requesting a shipping label, you will receive an invoice for the cost. Once we receive payment, we will issue a return label to affix to the package of your return
We ask that you send us an email with tracking information so we can ensure the arrival of your return. Upon receipt of your return, we will issue a refund.
If making an exchange, simply tell us the product you wish to exchange your item for and we will ship it once we receive your return. You may accrue additional fees if the item cost more than your previous purchase.
All returns are processed within 24 – 72 hours. Customers requesting a return will receive notification upon its completion. Refunds will be processed immediately and should post to accounts within 2-3 business days, depending on payment method.Â
Yet to receive an order confirmation? Order confirmation emails are sent automatically at the time of checkout. We ask that you check your promotions and spam folders before requesting we resend confirmation. If you find you have not received an order or shipping confirmation, email us with your name as it appears on your order invoice to request we resend the confirmation email.
Changed your mind? You can change your order anytime before receiving a shipping confirmation email. Orders adding additional items may incur larger shipping weights subject to increased shipping fees. We recommend you keep an eye on your email when making an order adjustment to receive notification of any outstanding payments or refunds.Â
No worries! Orders can be canceled anytime before receiving a shipping confirmation email. After shipping confirmation? Reach out to us at hello@fanmdjanm.com and we will initiate a return. Customers initiating a return are responsible for shipping fees. Please refer to returns for more details.
In accordance with our zero-waste ethos, all Fanm Djanm djanmdannsa, masks, double-sided, and twisted headbands are made using scrap materials from our headwrap production. Items include a note detailing their possible variance in the product description on our website.
Additionally, lighting, photo editing, angles, and even screen resolution contribute to the differences seen on our website versus “real life
Looking to make a custom order? Custom orders are not available at this time, but we do suggest you check out our many options as we’re sure you will find something which feels as if it were made just for you.
Sales tax is calculated at the time of checkout and depends on where you live and the items purchased.
Absolutely! Our e-gift cards can be purchased for $10, $25, 50, $100, $150, or $200. Your selected payment method will be charged at the time of checkout. All gift cards are final sale and non-refundable. Gift cards can be used as a payment method by applying the code associated with the card at the time of checkout.
Looking for a deal? Be the first to know about the latest sales and discounts by signing up for the Fanm Djanm newsletter.
To redeem a gift card or discount code, simply type in the code at the time of purchase. Your cart will automatically update to reflect the amount due.
As a black owned company, from our visuals to our words, we seek to give a face and voice to the rich beauty of our community, the black community.
Fanm Djanm is more than a name, it’s a motto. Woman-owned and operated, you can be certain that your Fanm Djanm products were made, processed, and shipped by the hands of strong women.
Our name means ‘strong woman’, and we at Fanm Djanm believe our strength is only as great as our community, and that includes you! If you’re an influencer looking to show us your strength, please reach out to us via email at hello@fanmdjanm.com with a small blurb about yourself, links to your social media handles, and EPK.Â
Right here. Fanm Djanm is an e-commerce company offering our brand of sustainably made hair accessories exclusively online at  www.fanmdjanm.com. If you are a wholesaler looking to carry Fanm Djanm products in your store, please visit out wholesale inquiry page here for more information.
Short hair, long hair, no hair — our models are selected to reflect the beauty and versatility of black women.. Fanm Djanm campaigns showcase the fresh faced, natural charm of our models, be they professional, amateur, or novice. Fanm Djanm models must be in or willing to travel to the Austin, TX-area. If you would like to model for Fanm Djanm, please contact us hello@fanmdjanm.com. Be sure to include something about yourself and links to your social media profiles.
Got a question? Thank you for reaching out. Emails are typically answered within 1-3 business days. Fanm Djanm chat inquiries are answered within 24 hours, unless received after 4pm Friday. Inquiries received over the weekend will be answered within 72 hours.
Interested in working for Fanm Djanm? Check out our careers section. We’re always looking for someone with a passion for sustainability and interest in challenging the status quo. Don’t see anÂ
opening? Feel free to send a cover letter and resume to hello@fanmdjanm.com, be sure to include how you believe you could contribute to our growing business.
Interested in interning with Fanm Djanm? At the moment we do not offer internships, but do recommend you look at our careers section for more information regarding exciting career opportunities with Fanm Djanm.
We, here at Fanm Djanm, believe ‘Strong Women’ = Strong Values. For more information pertaining to our sustainability efforts, please visit our responsibility page.
Taking our responsibility to the environment as seriously as our commitment to our customers, Fanm Djanm has transitioned to eco-friendly packaging. All orders are wrapped in recycled closed seal bags and shipped in recycled poly-mailers. Jewelry and pins are wrapped in a biodegradable alternative to bubble wrap. Learn more here
From our headwraps to our djanmdannas to our jewelry, the costs of our products reflect the craftsmanship invested in each piece. While other companies subsidize their cost by outsourcing to a manufacturer, all of our hair accessories are locally made, in small batches, at a fair wage.
All of our products are vegan, with the exception of our Silk headwraps. To learn more about the contents of our products, click here to view the material guide
Want to know who made your Fanm Djanm Headwrap? Our hair accessories are made here in the US, in small batches, by local Austin seamstresses. To learn more about who made your headwrap click here to watch our profile of Kelly, our lead production seamstress.
Please refer to the fabric guide for detailed information regarding the composition and care of each material.
To receive an alert when your favorite item returns to the shop, click NOTIFY WHEN AVAILABLE underneath BUY IT NOW on the page of the item you wish to purchase.
We are a locally-made sustainable company committed to zero waste production, meaning our products are made in small batches to ensure less waste, as is often found in the fashion industry.
If you find a product is listed as out of stock, click NOTIFY WHEN AVAILABLE to sign-up for an email alert when the product is restocked. If the product is no longer listed on our website, please contact us at hello@fanmdjanm.com to receive more details
Keep an eye out for product restocks every Wednesday. To stay ahead of the pack, sign-up for our newsletter to be the first to know of all the latest product launches and restocks.Â
